May Northside Man: Shane Jackson

Shane Jackson and wife, Celeste, with children, from left, Langston, Chapman and Emerson.
Shane Jackson, President of Jackson Healthcare

Shane Jackson, President of Jackson Healthcare
City of residence: Milton
Hometown: Sandy Springs, GA
College/Major: Harding University (Ark.); Emory University (MBA)
Family: Wife, Celeste; sons Langston and Chapman, and daughter, Emerson.
Community Connections:  Has served on several non-profit boards and is currently on the board of Junior Achievement of Atlanta, the Goodman Institute and the North Fulton Community Improvement District.  Also serves as a deacon at Grace Fellowship Church.

Shane Jackson describes Jackson Health Care as a “mission driven company” that aims to improve the delivery of patient care through its network of 17 individual companies that provide healthcare staffing and services nationwide. He started the company in 2000, partnering at the start with his father who was a visionary leader in the medical recruitment industry. But outside the office, Jackson gives much of his time to a variety of community and civic groups in the community. A lifelong resident of North Fulton, Jackson is impressed by the area’s growth and emergence as a business engine for the entire region.

What are your thoughts on North Fulton’s transition from a sleepy Atlanta suburb to a business hub?
I grew up in North Fulton, so except for four years in college and two years in Texas chasing a girl (my wife) this has been home for me. Over that time I have witnessed first-hand the explosive growth. There is a lot of benefit and opportunity to the growth but obvious challenges in keeping up with infrastructure.

What are some of the challenges?
I remember when 400 was finished and connected 285 to 85. That created incredible development up the 400 corridor. Overall I think we have done a good job keeping up, but I am concerned that we aren’t doing enough to build the transportation infrastructure needed for the next 25 years. From a business standpoint, North Fulton is a wonderful place to be. There is an incredible quality of life here, so there are lots of talented people who live here or want to live here.  

How did you get involved in healthcare management?
I grew up surrounded by the healthcare industry.  In 1978 my father started the first company in the country that recruited physicians to come work at hospitals. He sold that company when I was a teenager and went on to start businesses in various other areas of healthcare. In 2000, when I was finishing my MBA at Emory, he asked me if I wanted to come work with him to start a company that leveraged technology in healthcare services.  That was the genesis of what is now Jackson Healthcare.  

Has the debate over medical insurance affected your company in any way?  
The national policy debate about healthcare for the past eight years has certainly impacted us, and caused a lot of uncertainty in the industry. In the beginning there were questions over whether it would pass, would the Supreme Court overturn it, would there be a reversal if Mitt Romney won, etc. Then we had to see what would happen when it actually became law.  Imagine running a business for six years of not knowing how you were going to get paid, and that your destiny was being controlled by people in the government who know very little about what you do. We are facing that kind of uncertainty again under a new administration that is trying to figure out how to “repeal and replace.”  On the plus side, we have been able to continue to provide a high quality of service and grow despite the uncertainty and changes.  

Outside the “office,” how important is community involvement?
I believe the best way I can make a positive impact in this community is to run a business that believes strongly in giving back — beyond writing a check to a charity. Through Jackson Healthcare Charities we support dozens of charitable organizations locally and globally, and we also encourage our 1,100 associates to serve our community. Our associates perform service projects on company time, go on team service and medical mission trips around the country and the world, and incubate several charitable organizations within our company. Last year we launched Video Medical Missions (VMM) that connects doctors and other healthcare providers with people in need all over the world. I believe it will revolutionize healthcare for people around the world, who otherwise would never have access to top-notch medical attention.

So, in your free time, where will we find you?
I managed to climb Mount Kilimanjaro last year, which was amazing! However, most all of my free time is spent with my family. You are very likely to find me at a ballfield coaching or watching my kids play sports. Up until a couple of years ago I was a pretty avid triathlete, competing in several races a year. I still workout regularly, but it’s hard to get in a three-hour bike ride when we have basketball, softball and soccer games all day Saturday! I also like to take my family on lengthy camping trips in our motor home where we can all unplug and enjoy quality time together.  ■


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